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In the article the nature of e-petitions as a special form of citizens' collective appeals to the authorities is examined, the state and prospects of its implementation in Ukraine are analyzed. Systems of submission of electronic petitions are described at the state and local levels. On the basis of the obtained data, the main problems that hinder the effectiveness of the system of interaction between citizens and authorities are formed. It is proved that the introduction of electronicdoi:10.5281/zenodo.1491383 fatcat:2joxum5dqjbffcpu45j3pua44u