Tools and Procedures to Embed and Retrieve Product-Service Lifecycle Knowledge [chapter]

Jacopo Cassina, Ida Critelli, Lara Binotti, Eva Coscia, Stefano Borgia
2018 SpringerBriefs in Applied Sciences and Technology  
The cross-disciplinary collaborative management environment developed in Manutelligence project for Product-Service (P-S) engineering has the primary objective of managing all data, information and knowledge related to the P-S and its lifecycle in manufacturing. The present chapter presents tools and procedures to embed and retrieve this lifecycle knowledge. As extracting feedback from customers can make the P-S more suitable and attractive to the customers themselves, improving the P-S design
more » ... nd the development of new services, first of all an analysis of the approaches for customer feedback based on the Manutelligence industrial cases (automotive, ship, smart house, 3D-printing) has been performed. The customer feedback is characterized through different viewpoints: customer types, benefits, feedback content and methods for feedback collection, also focusing on how the Manutelligence platform can support the feedback collection. Concerning the use cases, practical examples on some users experience performed using the modules of Manutelligence platform are described. In particular, the application developed for Ferrari data retrieval and the visualization tool of Mayer are introduced as significant modules supporting interaction and feedback between the customer and designer. Taking into account the information coming from different sources (e.g. PLCs, sensorial IoT nodes, etc.) in the context of production system, a methodology to present coherently field data is proposed, with the idea to offer interoperability and integration also from the point of view of the different devices used to collect these data. For this purposed, a specific application-part of i-LiKe suite and comprising a specific dashboard for manufacturing data visualization-has been conceived. In order to explain the related capabilities and functionalities, a simulator related to 3D printing is presented as an extended demonstration of the proposed approach. J. Cassina (B) · I. Critelli · L. Binotti · E. Coscia · S. Borgia Holonix s.r.l.,
doi:10.1007/978-3-319-95849-1_5 fatcat:p5fftaxnsndnhean2w3xxcas2q