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Corrective software maintenance derives its importance not only from the huge costs it induces but also its importance to customer relations and ultimately, the software company's revenues. In this paper, we address the knowledge problems in the corrective software maintenance process by applying the lens of Transactive Memory System (TMS). TMS is a theory of knowledge coordination in groups. We carry out a case study of the troubled corrective software maintenance process of a multinationaldoi:10.1109/hicss.2012.406 dblp:conf/hicss/AlarantaB12 fatcat:7ltqedfxardb7fnbsj4wkmh2eu