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Fresh graduates are the future generation that will keep the hotel industry regain its ground in this uncertain pandemic era. Hotels need to recruit prospective employees with desired skills set which could increase their performance in delivering the best service to their guest. This study was conducted to help fresh graduates to see what is the element of competency that hotels look into in deciding to hire a new employee. The elements of competency which are communication, cognitive,doi:10.6007/ijarbss/v11-i16/11212 fatcat:cquqjaddkjfdpa2hndfzgtketa