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Service-Specific Surveying to Support Person-Centered HCBS for Older Adults and Their Caregivers
Innovation in aging
The Florida Department of Elder Affairs (DOEA) annually surveys clients receiving state funded home and community-based services (HCBS) to measure their satisfaction with services. Historically, the same survey instrument was used each year, to afford question-level comparisons across time. However, in 2015 internal contradictions were identified between individual-level satisfaction ratings and qualitative statements made by the respondents later in the survey. The high rates of satisfactiondoi:10.1093/geroni/igaa057.247 fatcat:drrrk7xh2rfgtaradbnyk2pgca