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End users of software have the right to systems that are both useful and usable, a property termed usability in the software and human-computer interaction communities. Unfortunately, it is not obvious what methods or techniques developers of software should adopt in order to achieve good usability in a product. There are a confounding number of questions. How can different points of view among end users be incorporated into a software development process? What does it mean to treat softwaredoi:10.1145/1556262.1556266 dblp:conf/avi/Redmiles02 fatcat:g7q26n73zjd47k4oane2ybnaee