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Listening to users in a manufacturing organization: a context-based approach to the development of a computer-supported collaborative work system
2003
International Journal of Industrial Ergonomics
This paper reports the findings of a field research effort to develop a computer-supported collaborative work (CSCW) system in a power tool organization and provides an overview of the features of this system. It presents the customerdriven, context-based methodology that was used to capture the workflow and the critical issues that must be addressed by the CSCW system. It also describes the evaluation techniques and performance measures that were used to compare the resulting system with the
doi:10.1016/s0169-8141(03)00066-0
fatcat:4sigzw4jtrbrtogicxlpzpoxmq