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Odds stacked against workers: datafied gamification on Chinese and American food delivery platforms
This article presents a cross-national comparative study examining how American and Chinese platform companies approach the gamification of on-demand food delivery. The study, based on ethnographic fieldwork in New York City and Beijing, shows how couriers in these cities negotiate the gamified app-based systems designed to convince them to log in and keep working. We argue that such systems are not only a salient form of 'algorithmic management'—as has been argued before—but also demonstratedoi:10.1093/ser/mwab028 fatcat:ivchjh5cifcmllwnw6frfevpue