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Improving Worker Productivity Through Tailored Performance Feedback: Field Experimental Evidence from Bus Drivers
[dataset]
2020
AEA Randomized Controlled Trials
unpublished
Can the design and intensity of performance feedback be used to improve worker productivity? We analyze two forms of feedback in a sample of 409 drivers at a large Dutch bus company: written peer-comparison reports and in-person coaching by high-achieving peers. We experimentally vary the nature and number of peer-comparison messages that drivers receive in their written feedback report. We exploit the quasi-experimental variation in the in-person coaching program implemented in parallel to the
doi:10.1257/rct.5391
fatcat:2keibvm2ijb7zohhpcklstghsq