Effects of Care workers' Job Satisfaction on the Quality of their Stay-at-Home aged Welfare Service
요양보호사의 직무만족이 서비스 질에 미치는 영향

Seon-Hee Kim, Hee-Eun Nam, So-Jin Park
2012 The Journal of the Korea Contents Association  
This study investigated the job satisfaction of care worker affect on service quality. It was intended to provide the basic information for enhancing the Job satisfaction and making better quality of service. In order to meet the above purpose, the questionnaire method was applied for the care workers who worked at the 16 home care facilities located in Busan metropolitan city. 250 sheets of questionnaire were distributed and the total of 216 sheets were sampled among the collected
more » ... lected questionnaire and analyzed. For data analysis, the statistics package of SPSS/WIN 12.0 was employed to perform reliability test, descriptive statistics analysis, correlation analysis, regression analysis. And the obtained results are as follows: As the result of the regression analysis to find out how care worker's job satisfaction will affect towards the quality of the service, service quality increased as the care worker's job satisfaction rate was higher. For the job satisfaction's sub-variables, it showed high service quality as the satisfaction was increased in the order of task satisfaction level and job safety level. ■ keyword :|Care Worker|Job Satisfaction|Service Quality|
doi:10.5392/jkca.2012.12.04.282 fatcat:orrm36obszdbdc6zm33jcyjfxu