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Toward an Integrated Conceptualization of the Service and Service System Concepts
2009
International Journal of Information Systems in the Service Sector
Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations is a source of confusion to IT practitioners and academics. Given this problematic situation, we pose that a systems approach is useful to address it. In this article, we review and synthesize key studies
doi:10.4018/jisss.2009040103
fatcat:jhmc6xhy2zgipjjq3e4piowtbi