ORIGINAL ARTICLES Assessing Process Maturity by EFQM and Maturity Models and Ranking by Similarity-Based Approach

Hossein Safari, Associatedprofessor, Hossein Safari, Mohsen Moradi-Moghadam, Mohammad Hoseinsoleimani-Sarvestani, Mohammad Fathi
2013 Journal of Applied Sciences Research   unpublished
This paper presents an integrated approach for Assessing Process Maturity. In the integrated approach, for Assessing Process Maturity, EFQM and Maturity Models are used. After that Shannon's entropy is used to determine the weights of criteria. Similarity-Based Approach is applied to rank process with respect to criteria. We apply the integrated approach in real case to demonstrate the application of the proposed method.