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Lecture Notes in Computer Science
Service process orchestration using workflow technologies have led to significant improvements in generating predicable outcomes by automating tedious manual tasks but suffer from challenges related to the flexibility required in work especially when humans are involved. Recently emerging trends in enterprises to explore social computing concepts have realized value in more agile work process orchestrations but tend to be less predictable with respect to outcomes. In this paper we use ITdoi:10.1007/978-3-642-34321-6_4 fatcat:ogprxeez3jb7njzalv4bkbdjiu