Patient satisfaction against the quality of dental health services at dental polyclinic of Tenriawaru general hospital in Bone regency

Fuad Husain Akbar, Rini Pratiwi
2016 Journal of Dentomaxillofacial Science  
Objective: Patient satisfaction against the quality of dental health serviceswas a comparison between the perception of care received by expectation before getting treatment. The Research was conducted at Tenriawaru General Hospital in Bone Regency based on the five dimensions of service quality, they were the assurance, empathy, responsiveness, physical appearance and medical services by using Likert scale. Material and Methods: The study was descriptive with a sample of 65 people. The
more » ... people. The research subjects were all visitors (patient) Dental Polyclinic of Tenriawaru General Hospital in Bone Regency. Results: Showed patient satisfaction on dimensions of assurance 84.6% falling into the category satisfied. On the dimensions of empathy showed 81.5% of patients satisfied. On the dimensions of responsiveness showed 36.9% of patients satisfied. On the dimensions of physical appearance showed 84.6% of patients satisfied. On the dimensions of medical services showed 72.3% of patients satisfied. Conclusion: Patients satisfied against the quality of dental health services at Tenriawaru General Hospital in Bone Regency.
doi:10.15562/jdmfs.v1i1.74 fatcat:6nmebq6cfzhc7e7sqh5pcjmkei