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The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specificdblp:conf/wirtschaftsinformatik/BergenerPR09 fatcat:u5vi3qq4jndwvoprzgogrh6pfq