Performance measurement framework for product-service systems development: a balanced scorecard approach

Koteshwar Chirumalla, Alessandro Bertoni, Aditya Parida, Christian Johansson, Marco Bertoni
2013 International Journal of Technology Intelligence and Planning (IJTIP)  
The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for
more » ... of a framework for PSS development performance measurement are discussed.
doi:10.1504/ijtip.2013.058135 fatcat:cxkj7jafznhkhdnuq6zjetajye