Pengaruh Layanan Mobile Banking Terhadap Kepuasan Nasabah di BRI Syari'ah KCP Malang Pandaan Kabupaten Pasuruan

Abdillah Mundir, Lilik Nur Hayati
2021 Malia: jurnal ekonomi Islam Universitas Yudharta Pasuruan  
The purpose of this study was to determine the effect of Mobile Banking services on customer satisfaction at BRI Syari'ah KCP Malang Pandaan Pasuruan. In this study, the authors use quantitative research methods with a descriptive problem formulation approach, because of the variables that will be examined for their relationship and the aim is to present a structured, factual picture of the facts and the relationship between the variables studied. The results of the F test show that the
more » ... on of speed (X1), perception of security (X2), perception of data accuracy (X3), perception of trust (X4) together have an effect on customer satisfaction.
doi:10.35891/ml.v12i2.2668 fatcat:b4lo7ajcwjdtrbxrzaahpzfxtu