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The Trouble with Sanctions: Organizational Responses to Deviant Anger Displays at Work
This article examines management and coworker reactions to employee anger expressions that violate salient emotion display norms, for example, deviant anger, and explores whether these reactions can promote subsequent positive change at work. Full-time US employees volunteered information about workplace anger expressions they personally witnessed and felt 'went too far'. Using open-ended survey questions, we identified three categories of deviant anger (physical acts, intense verbal displays,doi:10.13016/m2z60c296 fatcat:ccodzwty6fakhf6sysgfudqkw4