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The improvement of business processes often depends on ICT, which can either facilitate or impede improvements. Yet it is not clear though to what extent ICT enables or inhibits business process improvement and what factors can explain this effect. Orlikowski's duality of technology underscores the socio-historical context of technology and the dual nature of technology, as objective reality and as socially constructed product. In this article the duality of technology is used as thedblp:conf/amcis/BrasAVWJ16 fatcat:fdfw2vaa4nbina4iqnjkkiwgkq