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IFIP Advances in Information and Communication Technology
This paper is an extension of our previous study on pragmatic interoperability assessment for process alignment. In this study, we conduct four case studies in industrial companies and hospitals in order to gather their viewpoints regarding the concerns when condensing process alignment in a collaborative working environment. Used techniques include interview, observation, and documentation. The collected results firstly are summarised into three layers based on our previous developed pragmaticdoi:10.1007/978-3-319-16274-4_7 fatcat:3n52d72nqbdtpnv7bydyiz3rdq