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Customer Information System Satisfaction and Task Productivity: The Moderating Effect of Training
2016
Procedia Economics and Finance
Customer Information System (CIS) is a system used by an organization to assist employees to obtain customer information efficiently. The users' satisfaction with the system will lead to improvement in task productivity and allow the employees to fully utilize the system. This study examined the relationship between users' satisfaction factors towards task productivity of CIS implementation and how training moderate this relationship. A total of 149 respondents which consist of call centre
doi:10.1016/s2212-5671(16)30085-5
fatcat:cer64wlq2be2fpinbsujimx4eq