Comparative Evaluation of Quantitative Effects of Information Systems Implementation

Hyukjin Kwon, Dongsoo Kim
2016 Innovative Computing Information and Control Express Letters, Part B: Applications  
This paper presents a new method for evaluating the effects of newly implemented information systems quantitatively based on process mining techniques. Furthermore, in order to facilitate a comparative analysis of an existing system and a new system, we propose a configuration tool that can be used conveniently for visual comparison of changed activities, resources, organizers, and so on between processes of the two systems. Actual business processes can be discovered from event logs or
more » ... ion records produced by information systems using the process mining techniques. In addition, process mining provides various functionalities, such as performance analysis, and pattern analysis. These functionalities are used to propose a framework for quantitatively analyzing and comparing the performances of the newly implemented information system and the existing system. The framework can be utilized for the performance verification of newly implemented information systems in various industries.
doi:10.24507/icicelb.07.01.43 fatcat:kvgw2ke2i5gkne6cvd7wty6shy