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Competitiveness is the extremely important factor for the success and maintenance of the profits of the organizations installed in the industrial center of Manaus (PIM), and the implementation of quality management systems is a differential and an advantage in the search for greater participation in the market. This article aims to conduct a study of the production process of a company that supplies in-built TV cabinets (PIM). The production goal was not met due to the large number of damageddoaj:203c9b0d21f447dea953341c2327c302 fatcat:onzapwxpcvenrbvx2zxfdzotiq