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Framework on crisis management during the pandemic of hotels in National Capital Region
2022
International Journal of Research Studies in Management
The COVID-19 pandemic has sparked a massive shift in the hotel industry. Businesses are seeking to adapt their operations to the current unpredictable environment. This study focused on the hotel's crisis management in terms of hotel management, implementation of health and safety protocols, and level of guest satisfaction. It assessed the different DOT-accredited establishments that served as staycation hotels during the COVID19 pandemic in the National Capital Region as the foundation for the
doi:10.5861/ijrsm.2022.14
fatcat:obuazstxhfdzjdozsqo2a43ape