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The work reported here integrates an analytical evaluation technique, Programmable User Modelling, with established knowledge elicitation techniques; the choice of techniques is guided by a selection framework, ACRE. The study was conducted in conjunction with an ongoing industrial design project. Techniques were selected to obtain domain knowledge in a systematic way; the rationale behind each choice is discussed. The use of 'negative scenarios' as a means of assessing the severity of usability findings is introduced.doi:10.1006/ijhc.2002.1013 fatcat:b3blejg5fzc2pf4isntt42dkhm