Smart technologies in hospitality: effects on activity, work design and employment. A case study about chatbot usage

Pierre Flandrin, Catherine Hellemans, Jan van der Linden, Cecile Van de Leemput
2021 Proceedings of the 17th "Ergonomie et Informatique Avancée" Conference  
doi:10.1145/3486812.3486838 fatcat:lrmkdnfhmbc2zczwbzszlyouyy