Examining Privacy Disclosure and Trust in the Consumer Internet of Things: An Integrated Research Framework [chapter]

Grace Fox, Theo Lynn
2020 The Cloud-to-Thing Continuum  
The Internet of Things (IoT) and the various applications it encompasses offer great potential for personalisation and convenience in all aspects of individuals' lives from healthcare to transport and smart homes. However, IoT devices collect and share large volumes of personal data leading to concerns for the security and privacy of the data. While computer science research has explored technical solutions to security issues, it is important to explore privacy from the perspective of
more » ... To foster a sense of privacy and trust among consumers, IoT service providers must communicate with consumers regarding their data practices in a transparent manner. To do this, we propose that IoT service providers refine adopt transparent privacy disclosure approaches. We present a framework for testing the effectiveness of privacy disclosures in building consumers' perceptions of privacy and trust and empowering consumers to adopt IoT devices whilst retaining some level of privacy. We illustrate this framework with reference to a privacy label approach.
doi:10.1007/978-3-030-41110-7_7 fatcat:hl6njkc5pzhzbpibhxbhugt4my