Multimedia Contact-Center Simulations Improve Hiring Accuracy

Brent Holland
2013 Employment Relations Today  
has more than 15 years' experience designing talent-assessment products and strategies. As vice president of research and consulting, he brings deep product design, analytics, and consultative expertise to FurstPerson (see www.furst, a leading global provider of frontline employee-hiring and talent-strategy solutions. He leads new product design, business analytics, and customer-facing consulting and talent-strategy engagements. He may be contacted via e-mail at brent
doi:10.1002/ert.21419 fatcat:m464hpzpxrgqxlcnd4t6mtjl3y