A STUDY TO EVALUATE USERS' SATISFACTION OF BLACKBOARD LEARN

Md Mokter Hossain, Shakil Akhtar, Muhammad Asadur Rahman
2017 PEOPLE International Journal of Social Sciences  
This study summarizes and reports first-time users' satisfaction of a Blackboard Learn user interface that had been adopted as an online/blended teaching-learning management tool. Users' satisfaction was measured in terms of the overall consistency, ease of use, universability, positive aspects, and problems/limitations of the Blackboard Learn user interface. Data were collected through a number of 5-point Likert scale type items using an online survey. The survey also gathered participants'
more » ... der and major area of study to determine if there exists any significant difference in their satisfaction, among the possible groups in these measures. Results revealed that first-time Blackboard Learn users are most likely overall satisfied in using it without any PEOPLE: International Journal of Social Sciences ISSN 2454-5899 490 Available Online at: http://grdspublishing.org/ significant difference among male vs. female; and engineering vs. non-engineering major users. Blackboard users are satisfied with a number of its advanced features, although they have reported some noticeable problems, limitations, and recommendations.
doi:10.20319/pijss.2017.s31.489506 fatcat:trwi4kkm6vgk5d54bfymmta5i4