Robust and flexible mixed-initiative dialogue for telephone services

José Relaño Gil, Daniel Tapias, Maria C. Gancedo, Marcela Charfuelan, Luis A. Hernández
1999 Proceedings of the ninth conference on European chapter of the Association for Computational Linguistics -   unpublished
In this work, we present an experimental analysis of a Dialogue System for the automatization of simple telephone services. Starting from the evaluation of a preliminar version of the system we 1 conclude the necessity to desing a robust and flexible system suitable to have to have different dialogue control strategies depending on the characteristics of the user and the performance of the speech recognition module. Experimental results following the PARADISE framework show an important
more » ... ent both in terms of task success and dialogue cost for the proposed system.
doi:10.3115/977035.977089 fatcat:47tcr26rx5ewjob4g2eh36sk3a