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Citizen-Oriented Service Delivery and Innovation in the Passport Office in Indonesia
2018
Jurnal Ekonomi dan Kebijakan Publik
Public service delivery in Indonesia has undergone several adjustments since the fall of the authoritarian regime until the present time. This reform is marked by the utilisation of Information and communication technology in public services. Imigrasi is one of the public agencies that make the most of this technology development by launching a wide range of innovations in the field of public service. Consequently, according to the internal survey, public satisfaction level rises significantly.
doi:10.22212/jekp.v9i1.723
fatcat:vwlbvivsrrdszp4t7r4kxw25xe