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Sustaining User Experience in a Smart System in the Retail Industry
2021
Sustainability
Retail enterprises are embracing new technologies to provide innovative services to customers and engage them. Unmanned retail stores offer a completely new seamless shopping experience for customers. Moreover, artificial intelligence (AI) technology and sophisticated customer behavior should be explored in depth to develop a smart system to serve customers. This study focused on achieving a sustainable user experience with a smart system installed in an autonomous store. The development of
doi:10.3390/su13095090
doaj:9d91c87d2c814e0ba2a9d840308dafad
fatcat:iga3tlmbgbb3hjefvo3sbfoa6a