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_____________________________________________________________ Software maintenance claims a large proportion of organizational resources. It is thought that many maintenance problems derive from inadequate software design and development practices. Poor design choices can result in complex software that is costly to support and difficult to change. However, it is difficult to assess the actual maintenance performance effects of software development practices because their impact is realizeddoi:10.1287/mnsc.44.4.433 fatcat:tgext2cwyrfhfcdfbd2hm6kq54