Evaluation of quality of service provided by the vocational training department

Abdulhasan Ali, Hamza Adil, Madhloom Hameed
2019 International Review  
The subject of quality is one of the topics that penetrated the business world, because it constituted a big difference in the nature of the work of the organizations in all its specialties. Therefore, this topic has attracted the attention of researchers and academics and they have been expanding in all areas of quality through which many organizations achieved competitive advantage in the market. Quality researchers are the quality of services that have become a necessity of the work of any
more » ... f the work of any organization because it reflects the permanence and survival of the product produced after the arrival to the customer and therefore the survival of the organization in the market and vitality and non-decay, On the contrary, the quality of services spread to smell Governmental organizations that are more demanding than others to provide the quality of services. This rapid development in our current world and the great openness and globalization posed a great threat to organizations, especially government organizations, which required the need for continuous evaluation and evaluation of the quality of services provided by The Vocational Training Department at the Ministry of Labor and Social Affairs helps them to cope with the current environment and the difficulties it faces and to identify the most important obstacles that it faces and work to remove them. On this basis, Introduction of a sample of (54) people from the departments of the Vocational Training Department through the questionnaire used as a tool for collecting information. Numerous statistical methods were used to analyze the answers of the respondents through the statistical packages program to reach the required results. The researcher concluded, the need to find ways to raise the quality level by shortening the time and make the most of the services provided by the Internet.
doi:10.5937/intrev1903092a fatcat:psqmrwca4je2nixagvzl6lqp3q