Organizational design, quality management and competitive advantage in hotels

Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, Juan José Tarí, María D. López-Gamero, Jose F. Molina-Azorín
2016 International Journal of Contemporary Hospitality Management  
About Emerald www.emeraldinsight.com Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the
more » ... Portico and the LOCKSS initiative for digital archive preservation. quality system certification with operational and business performance. A survey in Australia and New Zealand-based manufacturing and service companies"
doi:10.1108/ijchm-10-2014-0545 fatcat:zr5gdhhco5dsvinqquik4g4kt4