Organizational design, quality management and competitive advantage in hotels

Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, Juan José Tarí, María D. López-Gamero, Jose F. Molina-Azorín
2016 International Journal of Contemporary Hospitality Management  
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doi:10.1108/ijchm-10-2014-0545 fatcat:zr5gdhhco5dsvinqquik4g4kt4