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Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia
This study analyzed the influence of interrelated variables to explain the effect of human capital, structural capital, and relation capital toward bank service performance and customer satisfaction at commercial banks in Central Kalimantan. The hypothesis were tested by Partial Least Square (PLS) are the direct and indirect variable influence of human capital to variable relational capital, structural capital, bank service performance and customer satisfaction. This research approach usesdoi:10.4108/eai.17-7-2019.2302907 fatcat:eta7kjyviffknk4hi4jenc7wba