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Designing Process Guidance Systems
2019
Journal of the AIS
Process knowledge is a vital prerequisite for employees to execute organizational processes successfully in the course of their daily work. However, the lack of process knowledge, especially concerning novice users, and the need for support pose a challenge to employers. Inspired by research on spatial knowledge and navigation, we conceptualize three process knowledge types addressing the needs of employees during their process execution. On the basis of these process knowledge types, we derive
doi:10.17705/1jais.00542
fatcat:snltlufxdzh6dphj2uguknderu