In Search of Information Technology Business Value: Do Measurement Levels Make a Difference?

Rajiv Kohli
2003 Americas Conference on Information Systems  
Measuring the business value of organizational decision support systems (ODSS) is challenging because although the DSS effectiveness has generally been measured at the individual level, the literature measuring the impact of IT has recently been recommending deeper analysis into the firm or process level. This research in progress will examine the impact of ODSS at process level among seven hospitals and compare the findings with the impact of information technology investment at the firm level.
dblp:conf/amcis/Kohli03 fatcat:kbxclez7qzdynkedh6rw2e5qee