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Enterprise social networks (ESNs) are increasingly added to organizational IT infrastructures for more inclusive, open, and "social" communication. Many organizations recognize the potential benefits that ESNs can offer for improved team collaboration. Albeit there is extensive research testing the effects of general IT support on teams, it is still poorly understood what activities teams perform to realize the ESN's potentials and to foster team collaboration. Drawing on our revelatory casedoi:10.18151/7217430 fatcat:ngje7r6hqnemzowcedybni4lvm