WHO found that the inappropriate use of medicine still become a big problem in the world. Therefore, pharmacy services evaluation must be done to improve the appropriate use of medicine. Objective: This study aims to know the pharmacy services based on WHO patient-care indicators and to determine the correlations between socio-demographic characteristics and patient knowledge about medicine use. Method: An observational cross-sectional study was conducted by using the WHO patient-care indicator

more »

... on 211 regular outpatients or non-insurance at one of private hospital in Yogyakarta. This study used disproportionate stratified random sampling method. Data were collected by observation and interview the patient and analyzed by using WHO patient-care indicator. The relation between socio-demographic characteristics and patient knowledge were analyzed using chi-square and spearmen test. Results: The average of dispensing time was 47.52 second and 99.4% medicines dispensed. Percentage of medicine labelled was 92.26% and only 36,5% patients know about the medicines use. Based on statistical analysis, there was no correlation between level of patient knowledge with age (p=0.218) and gender (p=0.209). Otherwise, education (p=0.005) was correlated with level of patient knowledge. Conclusion: The pharmacy services in hospital was good, but pharmacist still need to improve communication to patients about medicines they received. Whereas, education have relationship with patient level knowledge.