This minitrack consists of ten papers involving theory and practice of service-based analytics (i.e., data, text and Web mining) for support if managerial decision making. These ten papers illustrate a diverse set of approaches, demonstrating the variety of ways in which modern information technologies can be applied to today's complex decision situations. The papers in this minitrack offer some insight into the efforts to more effectively and efficiently use information technology tools to

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... act knowledge and better understand our rapidly changing world. The ten papers are grouped into three topic areas (as three sessions): (1)