Logistics processes due to their complexity in terms of a large number of activities and participants are cost generators. For this reason, many logistics companies plan and control the implementation of these processes in order to reduce costs. One of the tools used on this occasion is the key performance indicators (KPI) that are introduced, measured and monitored by logistics subsystems. The aim of this paper is to determine which KPIs are used in the ordering, warehouse and transport

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... ems, as well as the impact of these KPIs on logistics costs. Based on a review of the literature and the most commonly used KPIs in logistics subsystems (ordering, warehouse, transport), hypotheses were developed and then tested using linear regression. In order to determine the impact of KPI of logistics processes on logistics costs, a survey was developed for logistics professionals in Serbia and sent to 50 addresses, of which 35 answers were valid.