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Prototype-based management of business process exception cases
2009
Applied intelligence (Boston)
Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case
doi:10.1007/s10489-009-0165-z
fatcat:hedbka2qsbb6dcihenajjlmayi