SMEs Adoption of SaaS Cloud Services:A Novel Ontological Framework(Nigeria as a case Study)

Richard Otuka
2017
The future of Information Technology lies in cloud computing, whose primary objective is to reduce the cost of IT services while increasing production output, availability, reliability, flexibility as well as a decrease in processing time. Owing to few exploratory studies that explain the adoption of cloud services, this research tends to understand the factors affecting cloud service adoption decision by SMEs in Nigeria. Also, it proposes a solution based framework to tackle the identified
more » ... the identified factors in view of promoting cloud service adoption by Nigerian SMEs. In view of the above, this thesis investigates the reason for slow adoption of cloud services with specific emphasis on Nigeria SMEs. Firstly, the existing literature in cloud service adoption by SME is examined based on Systematic Literature Review (SLR) method. This helps to inform the research gap in relation to cloud service adoption technique. Secondly, the thesis uses a mixed method approach integrating quantitative and qualitative methods to gather data through four stages of data gathering approach. The primary data gathering is based on quantitative (survey) stage 1 and qualitative (Focus Group) stage 2, which involves the studies identifying the cloud service adoption challenges specific to Nigeria SMEs. Furthermore, a solution framework CLOUDSME which includes an ontologically developed Decision Support System(DSS) is proposed to tackle the challenge identified in Primary data gathering stage 1and 2. The proposed framework consists of four phases: The first phase deals with gathering information on how various cloud services address dynamic SME user requirements identified in the primary data gathering stage, this phase forms the building block through which the framework is built upon. The second phase which is the prioritisation phase Adopts Analytical Hierarchical Process (AHP) approach to deal with the issue of complex comparison, also the third stage of data gathering (quantitative) is performed whereby a group interview is carried-out to c [...]
doi:10.15123/pub.6365 fatcat:a23hsngj7rhlthwg4irdecv5by