In this paper we bridge the gap between performance evaluation and the modelling of business processes. On the basis of a case study from the field of operational planning processes we investigate the performance evaluation of human resource management processes. In particular we consider the affect of timing in operational planning processes. We use TimeNET for modelling. It provides methods needed to analyse the performance of the model. Using TimeNET, a resource model and associated workflow

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... models are required. The resource model describes the structure of the modelled process, the resources