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The Interrelationship Between Perceived Quality, Perceived Value and User Satisfaction Towards Behavioral Intention in Public Transportation: A Review of the Evidence
International Journal on Advanced Science, Engineering and Information Technology
Only a small number of specific studies have been conducted in transportation to explore the relationships between the constructs. To bridge this gap, this paper aims to review the relationship between antecedents of user satisfaction. This study perceived quality and value with their consequence of user satisfaction. They are behavioral intentions (user complaint and user loyalty) based on the framework in Fig. 1 by providing evidence. This study hopes to provide a concrete justification anddoi:10.18517/ijaseit.10.5.12818 fatcat:of6huuuyy5htpmiiodayuvceum