The Interrelationship Between Perceived Quality, Perceived Value and User Satisfaction Towards Behavioral Intention in Public Transportation: A Review of the Evidence

Ahmad Nazrul Hakimi Ibrahim, Muhamad Nazri Borhan
2020 International Journal on Advanced Science, Engineering and Information Technology  
Only a small number of specific studies have been conducted in transportation to explore the relationships between the constructs. To bridge this gap, this paper aims to review the relationship between antecedents of user satisfaction. This study perceived quality and value with their consequence of user satisfaction. They are behavioral intentions (user complaint and user loyalty) based on the framework in Fig. 1 by providing evidence. This study hopes to provide a concrete justification and
more » ... justification and information concerning these issues to public transportation researchers, engineers, policymakers, and practitioners. The following section will discuss the concept of user satisfaction and user loyalty in the context of public transport and the service quality, perceived quality, and perceived value of public transportation in Section II. Also, Section III discussed the effect of perceived value and perceived quality on user satisfaction. Section III will also discuss the effect of user satisfaction on behavioral intention, and finally, Section IV presents the conclusions.
doi:10.18517/ijaseit.10.5.12818 fatcat:of6huuuyy5htpmiiodayuvceum