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Learning environments online, especially Moodle, are computational systems that offer a wide variety of resources and tools to support teaching. They are used for sharing information and resources, as well as to promote socialization, integration and construction of knowledge by their users. Therefore, online help systems are essential in these envirnoments in order to provide a better communicability of the designers´ intentions and decisions. This paper proposes a model for an online helpdoi:10.5753/cbie.sbie.2013.768 fatcat:nnkacsyu25bobnylqqzzsen7ia