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Public library services in New Zealand are being re-examined in light of the developments in ICT and an increasingly multicultural population. The research question investigated was "Can an internet portal on a public library website be used to meet the information needs of new Chinese Mandarin immigrants to the Auckland region of New Zealand?" In an attempt to effectively answer the research question and sub-questions a literature survey was carried out focusing on two aspects relevant to thedoi:10.7553/78-1-44 fatcat:ucpjeaytfnb3xdlt3tmdgmyq6a