Perceptions and Attitudes of Spanish "Digital Seniors" Towards E-Government

María Sánchez Valle, Carmen Llorente Barroso, Leopoldo Abad Alcalá
2022 International Journal of Electronic Government Research  
A typology of user was explored as to behaviour and perception of e-Government through a telephone survey involving 405 Internet users between 60 and 79 years of age. Ten different groups were identified by means of dimensionality reduction techniques followed by a cluster analysis. The main conclusion is that there is no consistent pattern, although among the groups which do use e-Government, they have less concerns than the rest and see less need for modifications to be applied to adapt the
more » ... bsites to the needs of seniors. Within this older age group, two types are clearly identified. Those who feel uncomfortable, which explains their avoidance of e-Government, and to a lesser degree, those whose lack of contact with public administration may be due to a lack of interest for such services. It appears that a senior-friendly offering together with learning opportunities would increase interest for this channel.
doi:10.4018/ijegr.297228 fatcat:pgq2vcx7a5bcrifhkry75ouj2a