Research in information security is no longer limited to technical issues: human-related issues such as trust and the sense of security are also required by the user. In this paper, we use a Japanese word for such feelings, Anshin; "An" means to ease, and "Shin" is to mind. One feels Anshin when he is free from worry and fear. We try to identify the factors of Anshin so that we can construct a framework of the evaluation of Anshin. We present an initial Anshin model, and report our recent

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... ch results from user survey with factor analysis. We derive the following factors from the analysis; 1) user expectation of trust and confidence, 2) satisfaction with user interface and 3) understanding of risk and threats from user experience as well prior knowledge.